Privacy Policy

At Pizza Luce, accessible at pizzaluce-delivery.click, we are deeply committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with our services. This Privacy Policy explains in detail what information we collect, how we use it, with whom we share it, how we protect it, and what rights you have regarding your personal data.

Please read this Privacy Policy carefully before using our website or placing any orders through our platform. By accessing or using pizzaluce-delivery.click, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all data processing activities conducted by Pizza Luce in connection with the operation of our food delivery website, mobile-compatible platform, and any related communications, promotions, or customer service interactions.

1. About Us / Data Controller

Pizza Luce operates as the data controller responsible for your personal information collected through our website and services. As a food delivery business operating in the United States, we are subject to applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us using the following details:

2. Information We Collect

We collect several types of information in connection with the operation of our food delivery service. The information we collect falls into the following categories:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us for customer support, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Delivery address (street address, city, state, ZIP code)
• Billing address
• Date of birth (where required for age verification)
• Username and password (stored in encrypted form)
• Profile photo (if voluntarily provided)

2.2 Payment and Transaction Information

To process your orders and payments, we collect financial and transactional data. Please note that we do not store full payment card numbers on our servers. Payment processing is handled by trusted third-party payment processors. We may collect:

• Last four digits of credit or debit card numbers
• Payment method type (Visa, Mastercard, PayPal, etc.)
• Billing ZIP code
• Order history, including items ordered, amounts, dates, and delivery details
• Transaction identifiers and confirmation numbers

2.3 Usage and Behavioral Data

When you visit and interact with our website, we automatically collect information about how you use our platform. This includes:

• Pages visited and time spent on each page
• Links clicked and menu items viewed
• Search queries entered on the website
• Items added to or removed from the cart
• Frequency and patterns of visits
• Referring URLs (the website or source that brought you to our site)
• Exit pages and navigation paths

2.4 Device and Technical Information

We automatically collect technical information about the device and browser you use to access our website:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, tablet, mobile)
• Screen resolution
• Device identifiers
• Time zone settings
• Language preferences

2.5 Location Data

To provide accurate delivery estimates and ensure your orders reach the correct address, we may collect location information, including:

• Precise GPS location (if you grant permission through your browser or device)
• Approximate location derived from your IP address
• Delivery addresses you enter manually

2.6 Communications and Customer Support Data

When you contact us via email, chat, or other communication channels, we retain records of those interactions, including:

• Content of messages and emails you send us
• Records of complaints or inquiries
• Feedback, reviews, and ratings you submit
• Survey responses

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. Please see Section 8 of this policy for detailed information about our cookie practices.

3. How We Use Your Information

Pizza Luce uses the personal data we collect for a variety of purposes, all aimed at providing you with the best possible food delivery experience. Specifically, we use your information for:

3.1 Service Provision and Order Fulfillment

• Processing and confirming your food orders
• Arranging delivery to your specified address
• Sending order confirmation, status updates, and delivery notifications via email or SMS
• Managing your account and preferences
• Processing payments and issuing refunds when applicable

3.2 Customer Support

• Responding to your questions, complaints, and support requests
• Resolving disputes and troubleshooting problems
• Maintaining records of communications for quality assurance

3.3 Website Improvement and Analytics

• Analyzing website traffic and usage patterns to improve our platform
• Understanding which menu items and features are most popular
• Conducting A/B testing and performance monitoring
• Identifying and fixing technical issues
• Optimizing the user experience and website design

3.4 Marketing and Promotional Communications

• Sending you promotional emails, special offers, discounts, and newsletters (with your consent)
• Personalizing marketing content based on your order history and preferences
• Running loyalty programs and promotional campaigns
• Retargeting advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or government authorities
• Detecting, preventing, and investigating fraud, abuse, and security threats
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pizza Luce, our customers, and the public

3.6 Business Operations

• Managing our internal business operations and administration
• Performing financial accounting and auditing
• Planning and developing new products and services
• Evaluating and improving our delivery operations

4. Sharing Your Information with Third Parties

Pizza Luce does not sell your personal information to third parties for monetary consideration. However, we do share your data with certain trusted parties in order to operate our business and provide services to you. The categories of third parties with whom we share your information include:

4.1 Service Providers and Vendors

We engage third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to use your data only for the purposes of providing services to us and must maintain appropriate security measures. Examples include:

• Payment Processors: Companies such as Stripe, Square, or PayPal that handle payment transactions securely
• Delivery Partners: Third-party delivery personnel or services who receive your name and delivery address to complete your order
• Cloud Hosting Providers: Services that host our website and store data securely
• Email Service Providers: Platforms used to send transactional and marketing emails
• Analytics Providers: Services such as Google Analytics that help us understand website usage
• Customer Support Tools: Platforms used to manage support tickets and communications

4.2 Legal and Regulatory Disclosures

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or enforceable governmental request
• Respond to subpoenas, court orders, or legal proceedings
• Protect and defend the rights or property of Pizza Luce
• Prevent or investigate possible wrongdoing in connection with our service
• Protect the personal safety of users of our service or the public

4.3 Business Transfers

In the event that Pizza Luce undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if such a transfer occurs and inform you of any changes to this Privacy Policy.

4.4 Aggregated or De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. Such data does not constitute personal information under applicable law.

5. Data Security

Pizza Luce takes the security of your personal information seriously and implements a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology, indicated by the "HTTPS" prefix in our website URL.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized employees and contractors who need it to perform their job functions, and all staff are trained in data privacy best practices.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) through our payment processor partners to protect payment card information.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and address potential risks.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Incident Response Plan: We maintain procedures for detecting, reporting, and responding to data security incidents.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. Pizza Luce respects and honors these rights to the fullest extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, Pizza Luce offers all users the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction or updating of inaccurate or incomplete personal data
• Deletion: Request erasure of your personal data, subject to legal retention obligations
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time
• Account Closure: Request closure of your account and associated deletion of your profile data

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a verifiable request to us using the following methods:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"

We will verify your identity before processing your request to prevent unauthorized disclosure of personal information. We will respond to verified requests within 45 days. If additional time is needed, we will notify you of the extension and the reason for the delay. We may need to extend this period by an additional 45 days in complex cases.

You may designate an authorized agent to submit requests on your behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following table provides general guidance on our data retention periods:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention and destruction procedures. Physical records are shredded, and electronic data is permanently deleted using industry-standard methods.

8. Cookies and Tracking Technologies

Pizza Luce uses cookies and similar tracking technologies to operate our website, remember your preferences, analyze traffic, and deliver relevant advertising. Cookies are small text files placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled as they enable core features like shopping cart functionality, login authentication, and security.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Remember your preferences such as language settings, saved addresses, and previously viewed menu items to enhance your experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

8.3 Do Not Track

Some browsers offer a "Do Not Track" (DNT) feature. At this time, our website does not respond to DNT signals. However, you may manage your tracking preferences using the cookie controls described above.

9. Children's Privacy

Pizza Luce does not knowingly market to, solicit information from, or collect personal data from children under the age of 18. Our food delivery service requires a minimum age of 18 years to create an account and place orders. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving a verified request from a parent or guardian, we will promptly investigate and, if confirmed, delete any personal information collected from a minor from our systems. We do not knowingly use the personal data of minors for any commercial purpose.

In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, maintain, or use personal information from children under 13 years of age. If we discover we have collected such information, we will delete it immediately.

10. International Data Transfers

Pizza Luce is a food delivery service operating primarily within the United States. However, some of our third-party service providers — including cloud hosting providers, analytics platforms, and payment processors — may be located in, or process data in, countries outside the United States.

When your personal data is transferred to or processed in other countries, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable U.S. law. These safeguards may include:

• Contractual clauses requiring third-party processors to maintain equivalent data protection standards
• Transfers to countries recognized as providing adequate levels of data protection
• Use of certified data processors committed to privacy frameworks

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to locations outside your country of residence, provided that appropriate protections are in place.

11. Third-Party Links and Services

Our website may contain links to third-party websites, apps, or services that are not operated or controlled by Pizza Luce. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

Third-party services we may link to or integrate with include payment gateways, social media platforms, and mapping or navigation services. Each of these services has its own privacy policy and data practices independent of Pizza Luce.

12. FTC Compliance and Consumer Protection

Pizza Luce conducts all data collection and processing activities in compliance with the Federal Trade Commission (FTC) Act, which prohibits unfair or deceptive acts or practices in commerce. We are committed to:

• Being transparent about our data collection and use practices
• Honoring the promises made in this Privacy Policy
• Providing consumers with meaningful choices about how their data is used
• Taking reasonable steps to secure the personal data we collect
• Not engaging in deceptive marketing or data practices

Our marketing and advertising practices comply with CAN-SPAM Act requirements for commercial email communications, including providing clear identification, an honest subject line, and a functioning opt-out mechanism in every marketing email we send.

13. Changes to This Privacy Policy

Pizza Luce reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizzaluce-delivery.click
• Send an email notification to registered users where required by law or where the changes significantly affect your rights
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated policy.

14. How to File a Complaint

If you believe that Pizza Luce has not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we have an opportunity to address your concerns.

14.1 Contact Pizza Luce Directly

Please send your complaint or concern to us via email with the subject line "Privacy Complaint":

• Email: [email protected]
• Website: pizzaluce-delivery.click

We will acknowledge your complaint within 10 business days and aim to resolve it within 30 days. If your complaint requires more time to investigate, we will inform you of the expected timeline.

14.2 Regulatory Complaints

If you are a California resident and are not satisfied with our response, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General – Privacy Complaints: oag.ca.gov/privacy

For consumer protection complaints applicable to all U.S. residents, you may contact the Federal Trade Commission (FTC):

• Federal Trade Commission (FTC): reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357)

15. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include your name, email address, a description of your request or concern, and the best way to reach you so that we can respond efficiently.