Terms of Service

Effective Date: May 2, 2026  |  Last Updated: May 2, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), the operator of the website located at pizzaluce-delivery.click (the "Website") and the food ordering and delivery services associated therewith.

By visiting, browsing, or using this Website in any manner — including but not limited to creating an account, placing a food order, subscribing to communications, or simply navigating the pages — you expressly agree to these Terms in their entirety. Your continued use of the Website and services following any posted modification constitutes your acceptance of the revised Terms.

These Terms apply to all users of the Website, including visitors, registered account holders, customers who place orders, and any other individuals who access or use any portion of our online services. If you are accessing or using our Website on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and the term "you" shall refer to both you individually and that entity.

You must be at least 18 years of age (or the age of majority in your state of residence) to use our services. By using this Website, you represent and warrant that you meet this age requirement. Minors are not permitted to place orders or create accounts without verifiable parental or guardian consent.

2. Description of Services

Pizza Luce operates an online food ordering and delivery platform through pizzaluce-delivery.click. Our services include, but are not limited to:

• Online ordering of food and beverages, including pizzas, appetizers, salads, sandwiches, desserts, and other menu items;
• Food delivery services to eligible delivery addresses within our designated service area;
• Pickup/carryout ordering for customers who prefer to collect their orders in person;
• Online account creation and management for recurring customers;
• Promotional offers, loyalty rewards, discount codes, and special deals made available through our Website;
• Customer support and order tracking features where applicable;
• Digital menus, nutritional information, and allergen disclosures to the extent provided.

We reserve the right to modify, expand, restrict, or discontinue any aspect of our services at any time, with or without notice. Menu items, pricing, availability, and delivery zones are subject to change without prior notice. Pizza Luce does not guarantee the availability of any specific menu item or service at any given time.

Our delivery services are available within defined geographic service areas. Orders placed outside our designated delivery zones may be cancelled, and you will be notified accordingly. Delivery times are estimates only and are not guaranteed; actual delivery times may vary based on order volume, weather conditions, traffic, and other factors beyond our reasonable control.

We may use third-party delivery partners or platforms in connection with fulfilling your orders. In such cases, the third-party provider's own terms of service may also apply. Pizza Luce is not responsible for the actions, omissions, or conduct of third-party delivery personnel once an order has been transferred to such parties.

3. User Accounts and Registration

Certain features of our Website may require you to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Keep your password and account credentials confidential and secure;
• Accept full responsibility for all activities that occur under your account, whether authorized by you or not;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other security breach.

Pizza Luce reserves the right to suspend or terminate your account at any time if we have reason to believe that your account information is inaccurate, that you have violated these Terms, or that your account is being used for any unauthorized or fraudulent purpose. We shall not be liable for any loss or damage arising from your failure to protect your account credentials.

4. User Obligations and Prohibited Activities

As a user of this Website and our services, you agree to use the platform solely for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You represent, warrant, and covenant that you will:

• Provide truthful and accurate information in all communications with us, including your name, delivery address, payment details, and contact information;
• Place orders only for personal, non-commercial use unless expressly agreed to otherwise in writing by Pizza Luce;
• Honor any orders you place and not engage in excessive order cancellations or chargebacks without legitimate cause;
• Treat our employees, contractors, and delivery personnel with respect and refrain from abusive, threatening, or harassing conduct;
• Comply with all applicable laws regarding the use of this Website, including intellectual property laws, privacy regulations, and consumer protection statutes.

4.1 Prohibited Activities

You expressly agree that you will NOT engage in any of the following activities:

• Using the Website for any unlawful purpose or in violation of any local, state, national, or international law or regulation;
• Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or any systems connected to the Website through hacking, password mining, or any other illegitimate means;
• Transmitting any viruses, malware, spyware, or other harmful or malicious code through our Website;
• Using automated systems, bots, scrapers, or data-mining tools to extract data from the Website without our express written permission;
• Impersonating any person or entity, including Pizza Luce employees, or falsely misrepresenting your affiliation with any person or entity;
• Submitting false, fraudulent, or misleading orders, reviews, or feedback;
• Attempting to manipulate, exploit, or abuse any promotional offer, coupon, loyalty reward, or pricing system in a fraudulent manner;
• Engaging in any conduct that restricts or inhibits any other user's enjoyment of the Website or that may damage, disable, overburden, or impair the functioning of the Website;
• Collecting or harvesting any personally identifiable information from the Website without authorization;
• Using our Website to send unsolicited commercial communications (spam);
• Reselling, redistributing, or commercially exploiting our services or menu items without prior written authorization.

Violation of any of the above prohibitions may result in immediate termination of your account, cancellation of pending orders, referral to law enforcement authorities, and/or legal action for damages.

5. Orders, Pricing, and Payment Terms

5.1 Placing Orders

All orders placed through our Website are subject to acceptance by Pizza Luce. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, errors in pricing or product description, unavailability of items, or failure to verify payment information. An order confirmation sent to you does not constitute a legally binding contract until the order has been accepted and processed by our system.

5.2 Pricing

All prices listed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices displayed at the time of checkout are the prices applicable to your order. Pizza Luce is not responsible for pricing errors caused by typographical mistakes or technical glitches, and we reserve the right to cancel orders placed at incorrect prices. Applicable taxes, delivery fees, and service charges will be calculated and displayed at checkout before you confirm your order.

5.3 Payment

We accept various forms of payment as indicated on our Website at the time of your order. By submitting a payment, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You will promptly pay all charges incurred by your account at the listed prices, including all applicable taxes and fees.

We use secure, third-party payment processing services to handle all transactions. Pizza Luce does not store full credit card numbers or sensitive payment data on our own servers. Payment processing is subject to the terms and conditions of our payment service providers. In the event of a payment dispute, chargeback, or fraudulent transaction, we reserve the right to suspend or terminate your account and pursue all available legal remedies.

5.4 Cancellations and Refunds

Once an order has been confirmed and preparation has begun, cancellations may not be possible. If you wish to cancel an order, you must contact us immediately at [email protected]. Refunds, where applicable, will be issued at Pizza Luce's sole discretion. We are not obligated to provide refunds for orders that have already been prepared or delivered. In cases of genuine errors or product quality issues, we encourage you to contact our customer support team, and we will work to resolve the matter fairly and in good faith.

6. Intellectual Property Rights

The Website and all of its content — including but not limited to text, graphics, logos, photographs, images, audio, video, software code, menu designs, trade names, service marks, trademarks, and the overall look and feel of the Website — are the exclusive property of Pizza Luce or its licensors and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, and other applicable intellectual property statutes.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Copy, reproduce, distribute, or create derivative works based on our content without our express written consent;
• Use any of our trademarks, service marks, logos, or trade dress without prior written permission;
• Frame, mirror, or incorporate any portion of the Website into any other website or application;
• Reverse engineer, decompile, or disassemble any software or technology used on our Website;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Website.

Any feedback, suggestions, reviews, or comments you submit to us regarding our services may be used by Pizza Luce freely and without compensation or attribution. By submitting such content, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content in any medium.

If you believe that any content on our Website infringes your intellectual property rights, please contact us promptly at [email protected] with a detailed description of the alleged infringement.

7. Disclaimers and "As-Is" Basis

While we make reasonable efforts to provide accurate nutritional and allergen information, Pizza Luce does not guarantee the completeness or accuracy of such information. Customers with food allergies, dietary restrictions, or medical conditions are strongly advised to contact us directly before placing an order and to exercise their own judgment regarding the suitability of any menu item. Pizza Luce shall not be liable for any adverse reactions or health consequences resulting from the consumption of our food products.

We do not warrant that any defects or errors on the Website will be corrected or that the Website or its servers are free of viruses or other harmful elements. Your use of the Website is at your own risk.

8. Limitation of Liability

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability for consequential or incidental damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, expenses (including reasonable attorneys' fees), and judgments arising out of or related to:

• Your access to or use of the Website or our services;
• Your violation of any provision of these Terms;
• Your violation of any applicable federal, state, or local law, rule, or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Any content, information, or material you submit, post, or transmit through the Website;
• Your negligence or willful misconduct;
• Any dispute between you and any other user of the Website or any third party.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. This indemnification obligation shall survive the termination of these Terms and your use of the Website.

10. Privacy and Data Protection

Your use of our Website is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information in connection with your use of our services.

By using our Website and services, you consent to the collection and use of your personal information as described in our Privacy Policy. We are committed to complying with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) where applicable, as well as the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive practices in the handling of consumer data.

We do not sell your personal information to third parties for their own direct marketing purposes. For more information about your privacy rights, please review our Privacy Policy or contact us at [email protected].

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, services, or resources that are not owned or controlled by Pizza Luce. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse or make any representations about any third-party websites or services. Your access to and use of any third-party website or service is at your own risk and subject to that third party's terms and conditions. We encourage you to review the terms and privacy policies of any third-party websites you visit.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or the services provided by Pizza Luce shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which Pizza Luce operates, without regard to its conflict of law provisions or rules.

You agree that any legal action, proceeding, or dispute arising from or relating to these Terms that is not subject to arbitration (as described in Section 13 below) shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby consent to the personal jurisdiction of such courts and waive any objections to venue or jurisdiction in such courts.

These Terms are subject to applicable federal consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.). To the extent you are a resident of California, your use of our services is also subject to the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.) and other applicable California statutes governing consumer transactions and data privacy.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute with Pizza Luce informally by contacting us at [email protected] with a written description of your complaint, the relief you are seeking, and your contact information. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute within that time period, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, you and Pizza Luce agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or our services (including disputes regarding the scope or applicability of this arbitration clause) shall be resolved exclusively through final and binding arbitration, rather than in court. The arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA), and the arbitrator's decision shall be final and binding on all parties.

The arbitration shall be conducted on an individual basis, and you expressly waive your right to participate in a class action lawsuit or class-wide arbitration against Pizza Luce. You may not consolidate your claims with those of any other person or entity without our express written consent.

13.3 Exceptions to Arbitration

Notwithstanding the arbitration agreement above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.

13.4 Small Claims Court

You may also bring a claim in small claims court in your county of residence or the county where Pizza Luce is located, provided that the claim qualifies for small claims court under applicable law and is brought on an individual basis.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with us. Pizza Luce reserves the right, in its sole and absolute discretion, to:

• Suspend or terminate your account and access to our services at any time, with or without cause and with or without notice;
• Refuse service to any individual at any time for any lawful reason;
• Cancel any pending orders associated with a terminated account;
• Pursue any other available remedies at law or in equity in connection with any violation of these Terms.

Upon termination of your account or these Terms, all licenses and rights granted to you herein shall immediately terminate, but all provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law — shall survive indefinitely.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any outstanding payment obligations or liability for actions taken prior to termination.

15. Changes to Terms

Pizza Luce reserves the right to revise, amend, or update these Terms of Service at any time and at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our Website.

It is your responsibility to review these Terms periodically to stay informed of any updates or modifications. Your continued use of the Website or our services after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately stop using the Website and, if applicable, close your account.

We encourage you to bookmark this page and review it regularly. Pizza Luce shall not be liable for any failure on your part to review and understand any changes to these Terms.

16. Severability

If any provision or portion of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, unenforceable, or contrary to applicable law, such provision shall be deemed severed from these Terms to the minimum extent necessary, and the remainder of the Terms shall continue in full force and effect as if the invalidated provision had never been included.

The parties agree that a court or arbitrator may modify any invalid or unenforceable provision to the minimum extent necessary to make it valid and enforceable, consistent with the original intent of the parties as expressed in these Terms. The invalidity of any single provision shall not affect the enforceability of any other provision in these Terms.

17. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Pizza Luce on the Website, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and our services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties — whether written or oral — regarding the subject matter hereof.

No waiver by Pizza Luce of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition, nor shall any failure to assert a right or provision under these Terms constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Pizza Luce to be valid and effective.

18. Force Majeure

Pizza Luce shall not be held liable for any delay or failure to perform any obligation under these Terms where such delay or failure results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government orders, labor disputes, utility failures, civil disturbances, terrorism, cyberattacks, supply chain disruptions, or any other events constituting force majeure. In such circumstances, our obligations shall be suspended for the duration of the event, and we will use commercially reasonable efforts to resume normal operations as quickly as practicable.

19. Accessibility

Pizza Luce is committed to ensuring that our Website is accessible to individuals with disabilities in compliance with applicable federal accessibility standards, including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act. If you experience any difficulty accessing our Website or require accommodations to use our services, please contact us at [email protected] and we will make reasonable efforts to assist you.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, or if you need to contact us for any reason described herein, please reach out to us using the following contact details:

These Terms of Service were last updated on May 2, 2026. By continuing to use pizzaluce-delivery.click, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety.